CANCELLATION & REFUNDS POLICY

Please read the following carefully

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Cancellation Policy

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We require at least 24 hours notice for cancellation or rescheduling of any appointment.

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If you cancel your appointment within 24 hours, a 40% cancellation fee will be charged, or loss of session for prepaid services. 

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We require 24 hours notice to reschedule an appointment if contraindications are present (e.g. sun exposure, fake tan, medication etc). If a client arrives for their appointment and is unable to be treated, the cancellation fee will be applied or a deduction of a pre-paid treatment will be automatically applied to cover for the time allocated to your appointment.

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Treatment Change of Mind/ Refund Policy 

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All treatment purchases are final and refunds will not be issued for change of mind.

All prepaid treatments are valid for 12 months from the date of purchase. An extension fee may be applied to extend expired prepays.

Full payment must be paid at time of booking for any promotional offers.

All treatments, including those that are prepaid, are not transferable to other individuals.

Clients are required to sign a treatment consent form at their first appointment, this will outline the contraindications for each treatment.

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PRICE PROMISE

If you find it cheaper, we will match it!

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We will match select competitor’s current advertised price on the same treatment using the same equipment and products. The Competitor must be within a 10km radius ​​of Myomy Wellness.

The client must disclose that they will request the Price Promise discount at the time of booking, and at the time of paying for their treatment or product. The Price Promise discount will not be applied where the products and/or treatments have already been paid for or received. The Price Promise does not apply to offers made on group buying, discount or coupon websites.

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DEPOSITS

Deposits must be paid when the booking is made, without the deposit the booking is not secured.

Clients can pay the deposit online, via Fresha or bank transfer.

Deposits are used to secure the appointment made, they can be used as a credit towards treatment or product within 12 months. If a client attends a consultation though does not proceed with treatment the deposit is then used to pay for the therapists time used up in the consultation appointment. If a deposit is paid for an appointment and that appointment is cancelled prior to the 24 hour cancellation period the deposit may be refunded to the client.

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SKINCARE/PRODUCT PURCHASE 

ONLINE STORE

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CHANGE OF MINE

If you have changed your mind – that’s okay!

If the product/s are unopened and the packaging is undamaged, you may return the Skincare product/s for full refund of the product purchase price minus freight and payment processing fees.

Unfortunately, we cannot accept change of mind returns that we reasonably believe have been opened or were purchased at a discount (on sale). Free gifts and/or product samples are not eligible for Change of Mind returns.

Please note: You are responsible for the return postage costs and assume any risk of loss, theft or damage of the products during their transit back to MYOMY Wellness.

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FAULTY PRODUCT

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

If you believe your product is unsafe, has problem with it that would have stopped you buying the product had you known about it, is significantly different from its description and/or didn’t do what we said it would do, you are entitled to choose replacement or refund.

Please note that MYOMY Wellness reserves the right to refuse to provide a refund or replacement if the problem has arisen because the product was misused.

Depending on the nature of your concern, we may choose to provide you with pre-paid packaging to allow the product to be returned to us for assessment. Upon completion of the assessment, you will receive a confirmation on whether your return is approved. This will occur within a reasonable timeframe. If the product concerns are validated following assessment, a refund will be provided to you via the same method of payment, or, if you prefer, a replacement product can be provided.

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SHIPPING AND DELIVERY

Shipping within Australia only.

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Orders are shipped within 2 business days of your order being placed.

Standard delivery times apply via Australia Post in Australia. 

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Free standard shipping for orders over $100
Standard Delivery is 1 to 7 business days
Express Delivery is 1 to 3 business

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Should you have any questions please contact us via email: hello@myomywellness.com.au or call 1800 1MYOMY (1800 169669)

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